One Stop Shop for all your travel needs i.e. air tickets, accommodation, event management, forex, visas, travel insurance etc. Hands on approach of senior management, including travelling along with the group Dedicated team in each hub providing specialised services Most experienced and cooperative Tour Managers in the industry Operations geared up to handle large groups. We have successfully handled several groups of over 300 pax in the year 2008 A specialised quality control department that would ensure smooth delivery of services at every stage.
Experience: This refers to the experience of the travelers right from the time they board the airline to the foreign destination till the time they come back. The travel here is a REWARD for the dealers/employees of the company who have done well over a period of time. The company (as well as the employees) expects the trip to be an enjoyable, hassle free and fun filled "experience". We at Thomas Cook understand their concern and provide them this experience through our:-

Experienced, dependable and extensively traveled Tour Managers, who are available with the group 24 X 7, provide their personalized services to the group and at times, act as crisis managers. In contrast, the other tour companies often send their ticketing person as the "tour manager".
The requests for special Dietary requirements are taken care of completely. The Indians are very particular about the food they eat (e.g.) Jain food. We make sure that our clients get the same, irrespective of the location they are traveling to.
The sightseeings that we offer are often exotic and different from the rest of the tour operators.
Dependable: This comes out of the reputation of the company (TCIL) and the vast experience of handling a large number of MICE movements in the past. The fact that we have got trusted business partners (suppliers) for every destination and that there is always an experienced tour manager with the group ensures that the clients feel secure when they travel with us. Moreover, the reputation of the company ensures that there will be no let up in the service quality and there won’t be any trivial financial issues.
Customer Focus/Customer Centric/Exceptional Service: This primarily refers to the experience of the corporate with our sales representatives. There is a huge extent of customization in case of a MICE trip in terms of destinations, hotel requirements, conference needs, sightseeings to be covered, gala dinner venue, team building activities etc. Our prime focus is always to cater to our customers’ specific needs and the intent is to delight the customer by always delivering more than promised by us/expected by them.
Reservoir of Knowledge: The experienced employees of the MICE business make sure that they function as a "travel consultant" to the client rather than being a "travel agent" to them. We believe that with our expertise, we are in a position to provide multiple options to our customers. This is especially true in case of clients who have a budget constraint. Once the client is provided with multiple options along with the pros and cons for the same, they are in a much better position to take a decision regarding the destination as well as the services that they expect us to provide them.
Value for Money/Cost Effective: We are committed to provide quality service to our clients and we do not believe in any compromise on the same (0% Compromise). We make sure that the experience that our clients get is of a greater value than the cost that they pay for it. If our cost is more than the competition, then there is ALWAYS a very strong reason for the same (which could be better quality of hotels, better airlines, EXTRA inclusions etc.). Our endeavour is to have our customers delighted by our services so that at all times, they feel that they have got something EXTRA than the worth of the currency that has been spent on it.
Product Innovation: Over the last decade or so, the MICE industry has been booming. Since then, some of the companies have been traveling each year (with multiple incentives/conference tours). They are always looking out for new destinations for the incentive trips. Our endeavour is to be ahead of the competition at all times and product innovation is one way of doing that. We have promoted new destinations at different points of times which have traditionally never been thought of for a MICE trip. E.g. Jordan, Japan, Macau, Canada. Moreover, within the same destinations, we have managed to change the product mix by changing the venues for Gala Dinner (at cruise, Desert Safari etc.) or including some exotic sightseeings or providing some out of the box team building activities or in any other way.
Wide Reach: We are confident of providing our customers with the best of the services at any destination that they wish to visit. This is due to the vast resources of the company and due to the number of trusted business partners that we have all over the world.
One Stop Shop for MICE needs/Integrated travel services: It’s our firm belief that once the customer enters one of our offices, all his travel needs will be catered to. We provide the customer with the forex services, insurance cover and a travel card. Moreover, we can service their visa requirements better than any other tour operator because of our goodwill and the relationships that we have with the various embassies/consulates. We have the ability to provide the customer with a 360 degree experience on a consistent basis.
Work with Play: This is particularly true in case of the corporates who have an offsite for a conference/meeting. We ensure that after a hard day’s work, they have a relaxed and fun filled evening. This can be done by sending them on a night cruise or by treating them to a Gala Dinner with free flow of liquor and a Live DJ. In one of the cases, we had sent a couple of VJs and RJs (RJ Taraana) from India who made sure that everyone from the group was involved in the fun activities.